At Deal Recipe, customer satisfaction is our priority. We strive to deliver high-quality meals on time. However, if an issue arises, our refund policy ensures that your concerns are addressed fairly.

1. Eligibility for Refunds

Refunds are considered on a case-by-case basis. To be eligible, you must report the issue within 24 hours of delivery. We may request a description of the problem and supporting evidence, such as a photo of the item received.

2. Valid Reasons for Refund

• You received the wrong order

• Your food was missing major items

• The order arrived spoiled or unsafe to consume

• The order was never delivered and no contact was made

3. Non-Refundable Situations

We do not offer refunds for the following:

• Minor taste preferences

• Late deliveries caused by external factors (traffic, weather, etc.)

• Incorrect delivery address provided by the customer

• Orders canceled after preparation has started

4. Refund Process

Once we receive your request and verify the issue, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.

5. Partial Refunds

In some cases, a partial refund or credit may be issued instead of a full refund, especially when only part of the order was affected.

6. Contact for Refunds

To request a refund, please contact our support team:
Email: [email protected]
Include: your order number, the issue, and any photos if applicable.

7. Changes to Refund Policy

Deal Recipe reserves the right to update or modify this refund policy at any time without prior notice. Continued use of our services means you accept the latest version of this policy.